Collection FAQ
Each piece in our collection is available for special order, so you can get exactly what you love in the size and style that fits you best. And if you don’t see what you're looking for, we’d be happy to custom design something just for you.
What kind of warranty do your products have?
All our products come with a 30 day warranty, covering any manufacturing defects or quality issues. If you experience any problems, reach out to us, and we’ll make it right. Your satisfaction is our priority!
What is the Carter's Lifetime Care Plan?
Our Lifetime Care Plan covers the cost of any repair or service a piece of jewelry might need, minus loss or theft. You have 30 days from purchase date to add a Care Plan to a piece, and one of our staff would be happy to help you with that or any questions you have. Call or text us to purchase your plan.
How to return a product?
If you're not completely satisfied with your purchase, you can return it within 30 days for a refund or exchange. Simply contact our support team with your order details, and we’ll guide you through the return process. You can also email ricky@cartersjewelchest.com.
What payment methods do you support?
We accept all major credit cards, ShopPay, and other secure payment options to ensure a smooth and safe checkout experience. Your payment details are always protected with encrypted security.